Like It

I'm thankful Dr. Speiser took the time to discuss the system with me and have used it for several years now.

No longer the best - break easily

These were the best. I was in Los Angeles testing filters (the dog wouldn't drink the Berkey, fyi) and this is the one the dog liked :) I traveled with the system for years, only lost two filters that rolled off counters in install (be careful! They roll!). A few years ago, CWR changed manufacturing. I had set after set after set come detached at the base, so the ceramic just pulled off from the bottom. I called repeatedly and was told this was my error in installation. After 10 years of installaions? Really? Terrible customer service. I'd now say unethical, since I see on the website there is a warranty? The new manufacturer, by the way, makes a plastic knob that is incredibly difficult to manage; the old ones were fine. New are green, I believe old were black. I keep getting random emails in CAPITAL LETTERS reminding me to repurchase. If only you had honored your product the three times I called about damages, CWR. Not cool. The filters do make water better, I question the longevity of the flouride removal, and why another longtime American brand makes filters that last years and years (no flouride removal, but again, I question the effectivity of this). Zero stars for customer service and the series of defective filters.

No longer the best - break easily

These were the best. I was in Los Angeles testing filters (the dog wouldn't drink the Berkey, fyi) and this is the one the dog liked :) I traveled with the system for years, only lost two filters that rolled off counters in install (be careful! They roll!). A few years ago, CWR changed manufacturing. I had set after set after set come detached at the base, so the ceramic just pulled off from the bottom. I called repeatedly and was told this was my error in installation. After 10 years of installaions? Really? Terrible customer service. I'd now say unethical, since I see on the website there is a warranty? The new manufacturer, by the way, makes a plastic knob that is incredibly difficult to manage; the old ones were fine. New are green, I believe old were black. I keep getting random emails in CAPITAL LETTERS reminding me to repurchase. If only you had honored your product the three times I called about damages, CWR. Not cool.

Overall, excellent

I am giving CWR a 4 star review because I've been using their portable water filtration system for about 5 years and loved it. However, recently my 3 1/2-4 month old filters have stopped filtering altogether. The filters have slowed down considerably in the past when their about 7-8 months old (for just my husband and me) but never after so short a time. The CWR Trouble Shooter speculated our local water system had a big clean out the end of summer so the water may have been worse than normal -we live in West Virginia, hard water territory. Despite scrubbing them twice, they still have not started filtering. Very costly clean out. Before I called the Trouble Shooter I tried tackling the filters myself so was surprised to find the little plastic tubes in the ceramic filters. One of the things I am trying very hard to remove from my environment is plastic, so was shocked to see my expensive ceramic water filters depended on plastic. I propose you use a silicone tube instead.

Very grateful!

Dr Roy and his team are wonderful. From start to finish, I’m very thankful for the service and products they provide. During my research, Dr Roy was very helpful recommending products to me based on our local water reports. He didn’t try to sell me more than needed and even recommended against a softener when all other water companies tried to sell us one. We have had their whole home water filtration and RO for 1.5 years now and I’m very pleased with our water. When I’ve had any issues (user issues!), they’ve helped me out promptly. With our RO water, I’ve never had to descale my electric kettle or Keurig! I’m amazed! I’m very grateful to know my family is drinking safe, quality water and that we have lowered our exposure to “acceptable” water contaminants.